Service quality is a comparison of expectations with performance. A business that has high service quality will expectedly meet customer needs and remain economically sound. Service quality is an important factor for ensuring a company’s economic success. To be able to build a core of satisfied and loyal customers is not simple, and making service quality a top priority will drive your business growth.
Your business has to differentiate itself from competitors. Therefore, the level and quality of services rendered to customers has become more paramount.
TÜV SÜD’s Service Quality certification programme will help you systemise your service quality to demonstrate your business’ commitment and ability to consistently meet and exceed customer expectations.
Within TÜV SÜD, internationally accredited certification bodies offer services for various management systems. We have extensive experience in auditing and certifying a wide range of internationally recognised management systems. Our experienced team of global experts will guide you through the process, from on-site audits to certification. We will help you to identify opportunities and minimise potential risks. By partnering with TÜV SÜD, a global leader in certification of Service Management Systems, your company’s commitment to the highest service excellence standards will gain international recognition. Beyond the certification, we also provide you with feedback on ways to improve your existing processes.